Shipping FAQ'S

At HWRC Wholesale, our goal is to provide ultra fast shipping combined with detail & precision so your order is received quickly without any errors or problems. Simply put, our goal is to meet and exceed your every need, and our staff at HDRC Wholesale will provide maximum effort to make sure every order placed with us is priority number one.

Please read below regarding our shipping policies and information, as this is the best area to peruse in order to make sure your shipping needs and questions are met in full.

Customer Shipping Information

HDRC Wholesale provides the customer the ability to utilize multiple shipping & billing addresses, based upon what fits your current needs. Whether inputted by the customer or our staff, the customer is ultimately responsible to maintain and update any new address changes, as HDRC Wholesale cannot / will not be held liable for orders being shipped to an incorrect address.

Customer Address via  PayPal Payments

In regards to payment via PayPal method, the address listed within your PayPal account will not be used as a valid shipping address, as our system utilizes the shipping address selected (by the customer) during the checkout phase when placing an order.

It is the customer’s sole responsibility to update HDRC Wholesale (or update the customer account) of any address differences before an order ships. All orders placed through us are shipped via the customers address within our data base, which has been inputted via the customer, or at the request of the customer through our customer service department.

Free Shipping

With a qualifying order of $500.00 or greater, we are happy to offer Free Shipping within the USA, Lower 48 states only – AK, PR & HI may require additional fees, based upon parcel dimensions. If this is the case, our customer service team will contact you for additional payment, if necessary.

Free Ground / Economy Shipping can ship out via multiple methods, such as UPS Ground or USPS Priority / 1st Class Mail. These shipping methods are at the sole discretion of our shipping staff, and cannot be chosen by the customer, as the method utilized is based upon economy rates in relation to the size and or weight of the parcel being shipped.

Please note that with Free Shipping, we do not guarantee any specific delivery time, and with Free Economy Shipping, some orders can take up to 7 business days to arrive based upon your locale, although a shipping time frame of this length is usually quite rare.

If you are in need of a faster delivery time, we highly suggest that you upgrade to a quicker method, as Free Shipping is based upon Economy (5 to 7 business days), and is not guaranteed.

Estimated Delivery Times

Estimated delivery of your order can vary greatly depending upon your location and what shipping method you choose. Estimated delivery time is usually 3 - 5 business days for standard shipping (first class mail, ground shipping), and 2-3 business day for expedited shipping (priority mail, 2 Day Air UPS). 

We do our very best to ship your order the same day we receive it, and although not guaranteed, our shipping team will work hard to ship your order same day, or the following business day, once your order has been received.

Lost Orders - Domestic

If you feel that your order(s) have been lost in transit, please contact our customer service department with your order number(s) for direct assistance. Depending upon the carrier, we can initiate a trace for you and determine what may be the problem with your delivery.

In the case of most lost or delayed orders, a simple trace can be filed via the noted carrier. This trace option usually takes a few days to process, and our staff will keep the customer up to speed regarding any updates the carrier has to offer.

Please be aware that even though most traces are resolved within a matter of a few days, HDRC Wholesale cannot be held liable for delays of this nature, as this issue is outside of our control. However, our team will do everything we are able to rectify this matter in due time, so please allow us to process this problem based upon our resources at hand.

Shipping Insurance

HDRC Wholesale provides package protection option to your orders. By selecting Shipping insurance at checkout your order will be protected from damage, loss*, or theft. In the unfortunate case that your order never comes or is broken upon arrival, you can easily file a claim with us, and receive a replacement or be fully reimbursed. 

*Claims for packages marked "delivered" must be filed after 5 days and before 15 days from the date the package was marked "delivered." Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 days (20 days for international) and within 30 days from the last checkpoint.