WARRANTY & LIABILITY POLICIES

We truly thank you for your purchase, and when things go wrong, we are here to help in any way that we are capable of doing so. 

In regards to any warranty related matter, please reference the below information to help understand our warranty policies, as these warranty policies are absolute when it comes to any purchase made via HDRC Wholesale.

Warranty Time Frame

Regarding product(s) purchased via HDRC Wholesale, each manufacturer has their own specified warranty time frame, and HDRC Wholesale holds the sole right to direct the customer to the manufacturer for stated warranty support in regards to manufacturer's that require direct level warranty support.

Our stated (30) day return policy directly relates to brand new, unused products being returned for a refund or store credit, and does not directly relate to warranty related situations for faulty product(s). Faulty, damaged or problematic items are handled upon a case by case basis related to manufacturer warranty time frames, and will be detailed below based upon the warranty options available.

Our team at HDRC Wholesale is highly motivated to assist in every possible way regarding warranty support, but please be 100% aware that warranty support for the product(s) you have purchased may be handled directly via the manufacturer, and not through HDRC Wholesale , no matter date of purchase.

If your product(s) involve direct manufacturer support, we are still available to assist. We ask that the customer make the initial manufacturer contact for warranty support, but in the case where a manufacturer response is not received within (5) business days, HDRC Wholesale will step in upon your behalf, utilizing our channels to assist you with this manufacturer based support.

In the above case, HDRC Wholesale will do everything in our power to make sure the manufacturer assists you directly, but please note that all such warranty in regards to an issue like this will still be directed through the manufacturer.